Privacy Policy
Effective Date: May 12, 2025
Relai, Inc. (“Relai,” “we,” “us,” or “our”) is committed to respecting your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard information when you use any of our mobile or web-based applications (“Applications”) that connect to or manage Relai Exchange Zones.
1. Information We Collect
When you use a Relai Application, we may collect certain types of information to provide and support our services. This includes your name, email address, and phone number to create and manage your account and provide relevant communication and support. If you make payments within the app, your payment information is securely processed through trusted third-party payment providers; Relai does not store or process payment card numbers directly.
Our Applications may also request access to your device’s location and Bluetooth functionality. Location data helps identify nearby Relai Exchange Zones, while Bluetooth is used to securely connect to and operate Relai Exchange Zone Compartments. Additionally, we may collect app usage information and diagnostic data to improve performance and maintain system integrity.
We do not collect biometric data, contact lists, SMS content, media files, or any other unnecessary personal information.
2. How We Use Your Information
The information we collect is used solely to deliver and enhance the functionality of our Applications. This includes enabling access to Relai Exchange Zone Compartments, processing transactions, managing user authentication, providing support, maintaining system security, and improving the overall user experience.
Your information will not be used for advertising purposes, nor will it be repurposed for uses unrelated to the operation of the Application.
3. Data Sharing and Third-Party Access
Relai does not sell or rent your personal information to third parties. We only share information when necessary to:
Process payments through secure, PCI-compliant third-party providers;
Enable core functionality through vetted service providers operating under strict confidentiality agreements;
Comply with legal obligations or respond to lawful requests from public authorities;
Protect the safety, rights, or property of Relai, our users, or the public.
4. Data Security
We implement industry-standard security measures to protect your information. This includes encryption of sensitive data, access restrictions, secure user authentication, and regular security audits. However, no system is entirely immune to risk. We encourage users to maintain strong passwords and keep their devices secure.
5. Data Retention
We retain personal information only for as long as needed to fulfill the purposes described in this policy, or as required by law. Users may request deletion of their account and associated data at any time by contacting us directly.
6. Children and Age Restrictions
Relai Applications are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years old. If we learn that a user under 18 has provided personal data, we will take immediate steps to delete the information and restrict access.
7. User Rights and Controls
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. You may also manage your permissions, such as location and Bluetooth access, through your mobile device settings. If you have questions about these options or your data, you may contact us using the information below.
8. International Data Use
Relai operates in the United States. By using our Applications, you consent to your information being transferred to and processed in the U.S. and other jurisdictions where our infrastructure or service providers are located.
9. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at: [email protected]
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be communicated through the Application or via email, where legally required. The effective date at the top of this document will reflect the most recent version. Your continued use of the Application after any updates constitutes your acceptance of the revised policy.
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